REFUND POLICY
Last Updated: July 1st 2026
At Grey Sky Graphics Studio LLC, we provide creative, design, branding, marketing, and digital services that require time, planning, strategy, and production resources. Because our work begins once a project, subscription, or service request is approved, all payments are subject to the terms outlined in this Refund Policy.
By purchasing our services, submitting payment, or starting a subscription with us, you agree to this Refund Policy.
1. General Refund Policy
All payments made to Grey Sky Graphics Studio LLC are generally non-refundable, unless otherwise stated in writing.
This includes, but is not limited to:
- Monthly subscriptions
- Annual subscriptions
- One-time creative services
- Website design or development services
- Branding services
- Social media content packages
- Strategy services
- Custom design requests
- Consulting or planning sessions
- Digital products, templates, or downloadable materials
Due to the nature of creative services, once work has started, time and resources have already been allocated to your project or subscription.
2. Monthly Subscriptions
Monthly subscription payments are billed in advance for the selected service period.
Monthly subscription fees are non-refundable once the billing period has started. If you cancel your monthly subscription, you will continue to have access to the service until the end of the current paid billing period, unless otherwise stated in writing.
Canceling a subscription stops future billing but does not create a refund for the current or previous billing periods.
3. Annual Subscriptions
Annual subscription plans are offered at a preferred monthly rate in exchange for a longer commitment.
Annual plans are billed annually and are non-refundable once the annual billing period begins, unless otherwise required by applicable law or expressly agreed in writing.
If you cancel an annual subscription before the end of the annual term, the cancellation will stop the next renewal, but it will not refund or prorate the remaining months of the current annual term.
4. One-Time Services
Payments for one-time services are non-refundable once the project has been approved, scheduled, started, or delivered.
This includes, but is not limited to, logo design, brand identity, web design, landing pages, graphic design, presentations, campaign materials, video editing, content creation, and other custom creative work.
5. Digital Products and Templates
All sales of digital products, templates, downloadable files, design resources, or digital materials are final.
Because digital products are delivered electronically and can be accessed immediately after purchase, we do not offer refunds, exchanges, or cancellations for digital products, unless otherwise required by applicable law.
6. Deposits and Project Reservations
Deposits, booking fees, project reservation fees, or upfront payments are non-refundable.
These payments secure time in our production schedule and may be used to cover planning, administration, creative direction, research, strategy, or initial production work.
7. Client Delays or Incomplete Information
Refunds will not be issued due to delays caused by the client, including but not limited to:
- Failure to provide required information, files, feedback, approvals, or access
- Delayed responses
- Changes in project direction
- Missed deadlines or meetings
- Lack of internal approvals from the client’s team
- Failure to provide brand assets, content, copy, images, or login access
If a project is paused due to client delays, we reserve the right to adjust timelines, reschedule production, or apply additional fees if the scope or timeline changes.
8. Revisions and Satisfaction
We aim to provide professional, high-quality creative work aligned with the approved scope, brief, and service description.
Refunds will not be issued based solely on personal preference, change of mind, change in business needs, or dissatisfaction after work has been completed within the agreed scope.
If revisions are included in your service, they will be handled according to the revision terms stated in your proposal, service agreement, package description, or project scope.
Additional revisions, changes in direction, or requests outside the original scope may require an additional fee.
9. Scope Changes
A refund will not be issued if the client decides to reduce, modify, pause, or cancel the scope after work has already started.
If the client requests changes outside the original scope, we may provide a revised estimate, additional invoice, or updated timeline before continuing the work.
10. Cancellation of Services
You may request to cancel your service by contacting us at info@greyskygraphics.com.
For recurring subscriptions, cancellation requests must be submitted before the next billing date to avoid being charged for the next billing cycle.
If a payment has already been processed before we receive or complete your cancellation request, that payment will not be refunded.
For California customers, we aim to provide clear subscription terms, renewal information, and cancellation instructions in accordance with applicable automatic renewal laws. California’s Automatic Renewal Law was amended effective July 1, 2025, with additional requirements for subscription-based services.
11. Automatic Renewal Charges
If your subscription renews automatically, you are responsible for canceling before the renewal date if you do not wish to continue.
Renewal charges are non-refundable once processed, unless otherwise required by applicable law.
Where required, we will provide subscription terms, renewal details, pricing, billing frequency, and cancellation information in a clear and accessible manner before purchase or renewal.
12. No Guarantee of Results
We do not guarantee specific business, marketing, advertising, sales, social media, website traffic, conversion, revenue, or growth results.
Creative and marketing outcomes may vary based on multiple factors, including the client’s industry, audience, market conditions, advertising budget, platform algorithms, competition, and implementation consistency.
Refunds will not be issued because a service did not produce a specific business outcome unless a written guarantee was expressly provided by Grey Sky Graphics Studio LLC.
13. Chargebacks and Payment Disputes
If you have a question or concern about a charge, please contact us first at info@greyskygraphics.com so we can review the matter.
Unauthorized chargebacks or payment disputes for valid charges may result in suspension of services, termination of access, collection efforts, and/or refusal of future services.
14. Exceptions
We may, at our sole discretion, review refund requests on a case-by-case basis.
Any approved refund, credit, or partial refund does not create an obligation to provide the same outcome in the future.
Refunds, if approved, will be issued to the original payment method whenever possible.
15. Contact Information
For refund, cancellation, or billing questions, please contact us at:
Grey Sky Graphics Studio LLC
Email: info@greyskygraphics.com
Website: greyskygraphics-brandingstudio.com
Address: 333 City Blvd. West Suite 1700 Orange, CA 92868. USA